Условия и положения

These terms and conditions govern the use of our website and the purchase of services and/or goods provided by SP TRIADA PRIVATE SCHOOL LIMITED (with a trademark TRINITY PRIVATE SCHOOL). By accessing and using our website, you agree to comply with these terms and conditions. If you do not agree with any part of these terms and conditions, please refrain from using our website.

The website will provide clear and accurate information regarding the terms and conditions of the services and/or goods offered by Trinity Private School. This includes details about the educational programs, extracurricular activities, food services, transportation options and branded materials.

Our School is identified by its legal name, SP TRIADA PRIVATE SCHOOL LIMITED with a trade mark TRINITY PRIVATE SCHOOL and is located at 340 Agiou Andreou, 3035, Limassol, Cyprus (Primary School) and 104 Spyrou Kyprianou, 3087, Limassol, Cyprus (Secondary School).  We are registered under registration number HE 435303 and specialize in providing educational services as well as engaging in extracurricular activities.

The licenses of the Primary school and Secondary school are issued in the name of L.I.T.C. Russian English Private School Ltd owned by the company that provides services on the website, SP TRIADA PRIVATE SCHOOL LIMITED (with a trademark TRINITY PRIVATE SCHOOL).

The payment conditions will be explicitly outlined on the website and in the Parent School Agreement.

3.1.1. Payment Methods

We offer the following payment methods on our website: 

- Visa 

- Mastercard 

- Maestro

3.1.2. Currencies and Surcharges

The accepted currency for payments on our website is EURO. If currency conversion is necessary, a surcharge may apply. The exact surcharge amount will be communicated to you during the payment process before completing the transaction.

3.1.3. Withdrawal Methods and Timeframes

Withdrawal methods, such as refunds or reimbursements, are applicable only in specific circumstances and will be determined on a case-by-case basis. If applicable, the available withdrawal methods and their associated timeframes will be communicated to you by our customer support team.

3.1.4. Payment Card Fees

Please be aware that your payment card issuer may charge additional fees for transaction processing or currency conversion. These fees are beyond our control, and we recommend contacting your card issuer directly to understand their fee structure.

3.1.5. Minimum and Maximum Transaction Amount

We do not require a minimum or maximum transaction amount in order to accept payment with Visa, Mastercard, or Maestro cards. You can use these payment methods for transactions of any amount, subject to any limitations imposed by your card issuer.

Please note that Trinity Private School reserves the right to modify or update this payment policy at any time. We encourage you to review this policy periodically to stay informed about any changes.

If you have any questions or need further assistance regarding our payment policy, please contact our customer support team at +35799933322 or [email protected].

By making a payment on our online site, you acknowledge that you have read, understood, and agree to abide by this payment policy.

3.2.1. When purchasing education services, extracurricular activities, food services,  transportation services or branded materials, you agree to abide by these terms and conditions. This includes providing accurate and complete information, adhering to payment deadlines, and complying with any cancellation policies.

3.2.2. Trinity Private School undertakes the responsibility of collecting the required funds for educational fees, extracurricular activities fees, food services, transportation services, and branded materials from parents or guardians. Subsequently, Trinity Private School will make payments to the relevant service providers on behalf of the parents or guardians, ensuring the provision of these services.

3.3.1. Return Conditions

1. Education Services: As education services are generally non-tangible and provided over a specific period, returns are not applicable. However, if there are exceptional circumstances or valid reasons, customers may contact our customer support team to discuss potential options. The decision regarding such requests will solely be at the discretion of the school management.
2. Goods (e.g., School Supplies, Merchandise): Customers may be eligible for returns on physical goods within 14 days from the date of purchase, only if the goods are defective, provided that the goods are unused and undamaged.

3.3.2. Refund Conditions

1. Education Services: Refunds for education services may be considered in exceptional cases, such as unexpected school closure or program cancellation. Customers should contact our customer support team to discuss their specific circumstances and explore possible refund options.  
2. Goods (e.g., School Supplies, Merchandise): Refunds for physical goods will be processed if the return conditions are met. Refunds will be issued either via a voucher or to the original payment method used for the purchase within a reasonable timeframe.

3.3.3. Return and Refund Timeframes

1. Education Services: Refund requests for education services will be individually reviewed on a case-by-case basis. In exceptional circumstances, these requests should be submitted within 60 days prior to the start date of the respective program or course. 
2. Goods (e.g., School Supplies, Merchandise): Return requests for physical goods must be initiated within 14 days from the date of delivery.

3.3.4. Return and Refund Limitations and Exclusions

1. Education Services: Refunds for education services may be subject to partial deductions to cover administrative fees or any non-recoverable expenses incurred by the School in exceptional cases where the refunds are approved.
2. Goods (e.g., School Supplies, Merchandise):

• Personalized or customized items may not be eligible for returns unless there is a manufacturing defect or error.
• Items that have been damaged or altered by the customer are not eligible for return or refund.
• Digital or downloadable products are non-returnable and non-refundable.

3.3.5. Return and Refund Process

1. To initiate a return or refund request, customers must contact our customer support team via [email protected] within the specified timeframes mentioned above. 
2. Customers should provide relevant details, including order information, reasons for return/refund, and supporting evidence if applicable. 
3. Our customer support team will review the request and guide customers through the return or refund process, providing instructions and any required documentation. d. For physical goods, customers may be responsible for return shipping costs unless the return is due to a defective or incorrect item sent by the School.

3.3.6. Cancellation of Extracurricular Activities

Considering that the school will arrange the specific space, teachers, and organizing groups based on the customer's demand (i.e., specific number of pupils), customers may not cancel their participation in extracurricular activities by contacting Trinity Private School. However, customers are allowed to request a change in their extracurricular activity selection, provided they inform the school at least 30 days before the intended date of changing the activity. The school will assess the possibility of the change based on availability.

3.3.7. Exceptions and Modifications

Please note that these return and refund policies are subject to change without prior notice. The School reserves the right to modify or update these policies as necessary. Any updates or changes will be published on the website.

If customers have any questions or concerns regarding our return and refund policies, they are encouraged to contact our customer support team for assistance.

Cancellation of education, food, transportation services or extracurricular activities  or branded materials is subject to the terms specified here. You must adhere to the cancellation policies to receive any applicable refunds or credits.

3.4.1. Termination of Agreement

3.4.1.1. Customers may terminate their agreement with SP TRIADA PRIVATE SCHOOL LIMITED (with a trademark TRINITY PRIVATE SCHOOL) by submitting a written request for termination via email to [email protected]. The request should include the customer's full name, contact information, and reason for termination. 

3.4.1.2. The termination request must be received at least 60 days prior to the desired termination date. Failing to provide sufficient notice may result in charges for the corresponding months.

3.4.2. Conditions of Termination

3.4.2.1 Termination of the agreement will be effective on the date specified in the customer's termination request, provided that the notice period is satisfied.

3.4.3. Cancellation/Termination Refund Policy

3.4.3.1. In the case of cancellation/termination of education services, subject to the conditions outlined in these terms and conditions, the decision regarding the refund will be at the sole discretion of the school. If the school decides to issue a refund, they may retain any administrative expenses or fees incurred.

3.4.3.2. For the cancellation of food and transportation services, the decision regarding the refund of funds will also be at the sole discretion of the school. If the school chooses to provide a refund, it will be issued in the form of a voucher.

3.4.3.3. Regarding the cancellation of extracurricular activities and/or branded materials, any refund of funds will be via voucher, provided the school decides to issue a refund. In general, for extracurricular activities, there is usually only the possibility of changing the activity and selecting another one, while for branded materials, refunds are generally not available.

Please note that the school holds the authority to make decisions regarding refunds based on the specific circumstances of each case.

3.4.4. Purchase Cancellation

 3.4.4.1. Customers may cancel their purchases made on the online site by contacting Trinity Private School via email or phone on the same day of the purchase date, but this option is available only in the case of mistaken purchases.

3.4.4.2. The purchase cancellation request must include the customer's full name, contact information, purchase details, and reason for cancellation. 

3.4.4.3. Refunds for cancelled purchases will be issued according to Trinity Private School's refund policy.

Please note that Trinity reserves the right to modify or update this cancellation policy at any time. We encourage you to review this policy periodically to stay informed about any changes.

If you have any questions or need further assistance, please contact our customer support team at +35799933322 or  [email protected].

By accessing and using our online site, you acknowledge that you have read, understood, and agree to abide by this cancellation policy.

The use of our website and the purchase of services and/or goods are subject to certain limitations. Users must be of legal age or have the consent of a legal guardian to enter into agreements and transactions with Trinity Private School. Additionally, users must comply with the laws and regulations of their respective jurisdictions.

The primary language of our website and its content is English. If the website is translated into multiple languages, the primary language shall prevail in case of any discrepancies or conflicts in the interpretation of terms and conditions. 

Our School reserves the right to modify these terms and conditions at any time. Any updates or changes will be published on the website. Users are encouraged to review the terms and conditions periodically to stay informed about any modifications.

These terms and conditions shall be governed by and construed in accordance with the laws of the Republic of Cyprus. Any disputes arising from the use of our website or the purchase of services and/or goods shall be subject to the exclusive jurisdiction of the courts of the Republic of Cyprus.

Please note that these terms and conditions are subject to change without prior notice. By using our website, you acknowledge and agree to be bound by the most recent version of these terms and conditions.

If you have any questions or concerns regarding these terms and conditions, please contact us at [email protected].

Last updated: 11/07/2023